Returns, cancellations and warranty

Please confirm the applicable terms for your specific item before payment.

Before ordering

Because the collection may include limited surplus pieces and made-to-order products, return, cancellation and warranty terms can vary by item and order. Extralot will communicate the applicable terms for the exact product in writing before accepting payment.

Damage or mismatch

If an item arrives with visible transit damage or materially differs from the confirmed order description, contact Extralot promptly with photographs, the order details and a description of the issue. The team will review the matter against the agreed order terms and applicable law.

Cancellations

Do not assume an order can be cancelled after procurement, production or dispatch has started. The cancellation window and any applicable charges must be disclosed and agreed before payment.

Warranty

Warranty coverage, duration, exclusions and the responsible service contact must be confirmed product by product. Do not rely on a general warranty assumption where no written warranty has been supplied.

Important

This page is a general information notice, not a substitute for the final order-specific policy. Extralot should complete and approve its commercial return, cancellation and warranty policy before accepting online orders or payments.

Contact

For a product-specific policy, contact Extralot at +91 96490 66688.

Website information prepared for the Extralot launch. Please have the final policies reviewed and approved before taking payments or confirming orders.

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